If you have previously purchased or downloaded a Creamlovers publication or made an online purchase, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the “Request new password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.
To add items to your cart, navigate to the page of the item you are interested in and then choose your desired version or colour of that item. When you click the “Add to Basket” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order
To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link
First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “X” check box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected
First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost
Here, you will need to enter your e-mail address to validate that you are registered with the Creamlovers. If you are already registered, the download will begin. If you are not registered you will be given a link to the Creamlovers registration page. Once you have completed the registration form, you will have access to the complete library of free downloadable publications in PDF format.
PDFs and ebooks that are downloaded from our site are intended for individual use only. Customers interested in distributing our materials to students or posting them on another website will need to contact [email protected] for permission and/or to obtain licensing information. Please review our copyright policy and reprint request form for more information.
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.
If you expect to purchase additional materials from The Creamlvoers or to download any of our free PDFs in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply Cuppon” button in order to have your savings calculated and applied to your order.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, check and accept our policy privacy and terms condition. Once you are ready to complete your order, click on the “Place order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service [email protected]
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
From time to time, we find duplicate customer accounts on our system, and this occasionally leads to double copies of publications and/or invoices being mailed out. If you are receiving duplicates from us that you have not ordered, please contact [email protected] to make the necessary changes. If possible, please have available copies of the mailing labels for each item that you have received from us, as this will assist theCreamlovers in resolving the situation quickly.
We accept three types of major credit cards (Mastercard, Visa and American Express), as well as payment by Paypal.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. The return address is set by default to our third party facility. Unclaimed returns get donated to charity after 4 weeks.
The return address is set by default to our third party facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our third party facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our third party facility and you will be liable for the cost of a reshipment.
Returned by Customer -Please contact support from [email protected] to ensure how to proceed before returning any product. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion.
We ask for photo verification of the damaged goods sent to [email protected], then we’ll gladly send a replacement at no cost to you.
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you. If the your address was wrong, you may get in contact with [email protected] as soon as possible to change manually your address in our system. Usually, the package is sent back to the return to our third party address.
The return address of our store is by default our third party’s;
Orders shipping with the overnight, express, and standard methods will always have tracking available. Meanwhile, orders shipped out with the economy, no rush, or flat rate method may not have tracking available.
Yes, that’s true! All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system and bumped up in the fulfilment queue. For international shipments, orders with the express delivery method will be marked as priority.
The Creamlovers offers international shipping across the world, except orders to Cuba, Iran, Iraq, and North Korea.
Our shipping and handling methods are:
For international orders, it’s most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method. If your packages do get lost in transit and the shipping address was 100% correct, we’ve got your back! We’ll ship out a new order with tracking, at our expense. Keep in mind that we don’t ship orders to Cuba, Iran, Iraq, and North Korea. We ship internationally to all other countries.
Packing slips are in USD, as that’s the only currency our third party operate with. In this case, The Creamlovers normally print shipping labels in USD.
All tracking numbers can be found in the shipping notification emails we send out.
Tracking numbers generate when a shipping label is printed at our third party facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at [email protected]
Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier’s tracking system. Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.
It takes about 2-7 business days for our third party to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters, mugs etc.) products. Then you should add shipping times on top of that. Although 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
No they are totally different.
Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.
We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.
Our third party standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colors used doesn’t affect pricing, and there aren’t any order minimums. Kornit and Brother printers is used for all DTG printed garments
Of course you can. You can enqueue any of our illustration. Just mail us right here and tell us how we can help you.