Note that economy, no rush, and flat rate shipping options may not have tracking available. Overnight, express, and standard options will always have tracking.
All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system. For international shipments, orders with the express delivery method will be also marked as priority. Another thing to keep in mind is that not all methods will always show up for all orders – for example, overnight shipping is only available for orders going to an address in the US. Similarly, express or standard shipping may not be available for all destinations. Only the methods available for the particular address will show up at the checkout. Orders with flat rate selected will ship with the least expensive method available.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. The return address is set by default to our third party facility. Unclaimed returns get donated to charity after 4 weeks.
The return address is set by default to our third party facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our third party facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our third party facility and you will be liable for the cost of a reshipment.
Returned by Customer – Please contact support from [email protected] to ensure how to proceed before returning any product. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion.